Managers deal with all kinds of situations and complications within a workplace. You’ll handle a wide spectrum of responsibilities, including employee management and conflict resolution, the two most common ones. The managers have to deal with different people throughout the day while performing their duties. 

They come across all kinds of individuals, both in the form of clients and employees. Managers are arguably skilled, learned, and experienced individuals. They have the skills and the exposure required to handle multiple situations and scenarios. 

As a manager, you must be as accepting and understanding as possible. It’s because people have different opinions, which might be different than yours in some cases. However, you need to follow a more open approach.

The moment you start thinking the “other side” is bad, you will fail to cater to the parties properly. For instance, some middle managers develop a negative connotation when an employee provides information or a stance that doesn’t comply with their own.

Those who are insecure might even feel threatened by this disagreement or take it personally. For instance, it’s easy to assume the other party has something against you—but that’s rarely the case. As soon as a manager starts believing the employees or the clients have a personal grudge, they are no longer unbiased.

Learn to Accept and Listen

Catering to others’ needs is a necessary task for your role as a manager. As you are the authority figure, you need to use your rights positively. The moment you become personal within an office space is the moment you lose.  

Instead of letting these negative emotions take over, you need to be more accepting of other people. Know that when you are discussing or arguing, you may have different opinions—but that doesn’t make the other parties wrong.

There’s no harm in taking a step back, assessing the situation carefully, and then acting rationally. In other real-life scenarios, a manager can win the argument but still lose in the long run. It’s because the unnecessary aggression in the disagreement damages the professional relationship.

It Does Have Long Term Impacts 

Even if the workforce or the employee doesn’t resent openly, they will develop the emotion somewhere in their heart. You need to be more accepting of everyone’s life events and individuality. The best way to do this is to keep you in their shoes. Remember, like you are a good person with bad days, others do too. 

The day you accept this ideology, it’ll become easier for you to understand your staff better. It will allow you to have a third-party view of any situation and make the best decision accordingly. We also recommend reassessing your stance. Even managers can be wrong at times—and there’s no shame in accepting that. Managers who are mature enough to accept their mistakes go a long way. 

Bottom Line

Handling clients and employees as a manager can be a lot of work. However, you need to learn that everyone (regardless of their designation) is good. There’s no point in assuming there’s something negative in what someone says. 

Let’s be honest—not everyone is conspiring against you. It’s best to have an open POV, and you will see new possibilities. It’ll also help you see shortcomings within your stances.